Shipping: Most orders ship in two Business days from when the order was placed, Shipping is calculated at time of checkout, for some heavy or big items a separate handling fee will apply to your order.
We ship orders in the order it was received, if you need an order shipped same day you can call in the office at 845-513-0344 to see if that is possible.
Cancellation: If you need to cancel an order, you most call our customer service team to cancel your order, our hours of operation are Monday to Thursday 9AM to 6PM Friday 9AM to 12PM eastern time, they can be reached at 845-513-0344. In some cases, if a label was created and is on the truck already to be picked up, we can no longer cancel your order, the order will then be treated as a return and return policy will apply.
Missing Items: In an unfortunate event that you receive an item broken, or there is items missing from your order, please contact us immediately, if you do not contact us within 7 days of your orders delivery we reserve the right to dispute your claim.
Pick up: we offer a pickup option at checkout, Pickup is available at our location in Blauvelt NY, Pickup hours are Monday to Thursday 9AM to 6PM Friday 9AM to 12PM eastern time, if you selected Pickup at Checkout, wait for an Email that will let you know once your order is ready for Pickup.
Express/Overnight: If you need an order shipped overnight or Two day, you can call in the office at 845-513-0344 to see if Overnight shipping is available for that item, WE DO NOT SHIP OVERNIGHT ORDERS ON FRIDAY OR BEFORE A HOLIDAY.
Responsibility: We do not take responsibility for any labor cost or any other cost resulted in a late shipment, we recommend not scheduling installation for a product until it was received.